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Maintaining a Good Relationship When a Client Won’t Pay

Many entrepreneurs have strong relationships with the majority of their clients and receiving payment for services is never an issue. However, it's not uncommon for a business owner to have

Why Do Great Marketing Plans Fail

Looking to revamp your marketing plan? Great idea! Your marketing plan should be dynamic and consistently revisited to measure the outcomes of your various marketing efforts. To make sure you get

Generate More Ideas With the Right Brainstorming Strategies

While entrepreneurs are often full of ideas and know just how make goals a reality, they can sometimes become stuck and be uncertain of how to move forward or resolve

Best Ways to Show Client Appreciation

Entrepreneurs realize their companies won't succeed if their top clients take their business elsewhere. Therefore, management teams need to keep their most important partners engaged and ensure they are pleased with

More Effective Reviews Help Foster Employee Growth

As the end of the year draws near, it is very important to reflect on the successes and challenges in your business and how you and your team can learn

Increase Sales Team Performance to Better Serve Clients

Clients have high expectations, and if entrepreneurs don't deliver an engaging client experience, clients aren't likely to return. This makes it essential for management teams to train salespeople on how

Find Problems, Don’t Just Solve Them

Entrepreneurs are problem solvers. They spend their days resolving situations for the public, clients and colleagues. While they may be good at quickly identifying fixes for frequent issues people and other

Should a Business Owner Let a Client Go?

When they're just starting out, entrepreneurs want all the clients they can get - obtaining more connections means more assured revenue streams, gives a company the chance to build its

Email Marketing Making a Comeback

For years, email marketing has been the go-to way for entrepreneurs to connect with their current clients and reach new prospects. Email gave business owners a cost effective and quick

How to Increase Sales Team Performance

Making sure all aspects of a company run effectively is a huge part of an business owner's job. However, it's often easy for entrepreneurs to overlook sales team performance, especially

Staying Focused Part 4: Regain Concentration

Entrepreneurs spend most of their days dabbling in all aspects of the company, trying to benefit each department in some way with their hard work, determination and business acumen. Because

Achieving Client Experience Success

It is not enough for a company to offer acceptable customer service capabilities when addressing client inquiries, complaints or concerns. Rather, a company must have in place a client relationship management team,

Staying Focused Part 3: Condition your Thought Process

You tackle major challenges and obstacles on a daily basis, and may welcome the long hours to get the job done right. While this approach may keep business builders at the

Staying Focused Part 2: Sharpen Mental Performance

Entrepreneurs have a lot on their shoulders between managing staff, overseeing operations and making plans for the future. They are often the X factor in a business and may be the one

Staying Focused Part 1: Concentrate On Business

The school of Zen Buddhism has gained mainstream recognition in recent years. Many people want to achieve their own version of peace, tranquillity and focus in their everyday lives. The complications,

Weathering The Storm Part 2: When The Customer’s Wrong

"The customer is always right." Wrong. This old adage suggests client relationship management best practices revolve around keeping the people or businesses you serve satisfied and happy. Yet there are

Weathering The Storm Part 1: Managing A Client Crisis

There are many forms of business blunders ranging from shipping errors, miscommunications and clerical mistakes to more significant problems, such as major drops in stock value or managerial corruption. While

Need to Motivate? Money Isn’t the Sole Answer

In the transition from working for someone else to breaking out to build your own business as an entrepreneur, there is rarely time to develop management skills and learn how

Invest in Client Experience Innovations to Reduce Losses

Entrepreneurs in all industries have many obstacles to overcome in the early years, before the business is stable enough to compete with larger market leaders. One way to gain a

Generate A Predictable Income: Key Internal Marketing Strategies

The right marketing strategies are a great business builder. If executed effectively, strong internal and external marketing plans can help a company generate additional revenue and guarantee a steadier stream

Create a CRM Checks and Balances System

A business that does not have an organized system of checks and balances can suffer. Without oversight of employee activities, one-time errors can grow to become bad habits that taint

Webinars Can be Beneficial, If Done Right

Live sessions can be a fantastic channel for connecting with potential and existing clients and demonstrating your business' expertise in a certain area. Technology has become more user friendly, and

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