Being a Business Mentor
Being a business mentor demands attention to daily operations, but it also requires a forward-thinking approach. This involves crafting a strategy for nurturing employee development, ensuring their skills flourish over
Category
Resource Management
The Art of Making Tough Choices: Strategies for Merciless Decision-Making and Merciful Execution
Strategy is about making choices. Planning is about putting the ducks in a row. Between strategy and planning we find a lot of emotions. Usually about choices we made, need
The Thinking Fallacy Most Likely to Get in Your Way
One of the findings that surprises most, is the fact that high-performing teams report more mistakes than their counterparts. High performing teams take risks, make mistakes, and evaluate their mistakes
How One High Performing Team Fell from Grace
“Why can't we get on the same page?” Jim asked himself. He ran a tight ship and was proud of his fast-paced culture of getting things done—on time, on task,
A High Performing Team Increases the Quality of Your Own Work
When you change the relationships in your life, you change your life. As a teenager, I played a lot of soccer. There was a period in my life when I would
These 4 Simple Guidelines Can Transform Your Organization
There is a great story on business performance, from Harvard professors Donald Sull and Kathleen Eisenhardt who write and teach on strategy and decision-making. They tell the story of a
Why Your Team Building Activity Was Probably a Waste of Time
Have you ever asked someone to come in and do a team building workshop for your team? Recently, a client called and asked, "I want to do a team building
Creating Smart Goals for Entrepreneurs
Is your workflow management helping you to meet your objectives? While entrepreneurs like to think they operate like well-oiled machines 24 hours a day, and some might, there are often areas
5 Tips to Manage Your Online Presence
1) Check Your Local Listing“Always be consistent.” – Casey Kasem Are you listed online? Is your name, address, and phone number appearing correctly on each site it’s being listed on? Just like
CRM is a Reputational Risk Management Tool
In the age of information, the internet can be a blessing and a curse for a business. It makes it easy to reach out directly to your clients, yet it
Motivate Your Sales Team for Enhanced Performance
A sales team has a critical job to do and plays an enormous role in a company's ability to attract new clients and retain current business. These professionals often serve
Workflow Management Part 3: Google Apps
Within the realm of cloud computing technology, there are many applications and platforms to help small businesses have more efficient workflow management and stay on the cutting-edge of internal productivity.
Workflow Management Part 2: Cloud Computing
Workflow management strategies for entrepreneurs have changed significantly over the past decade. No longer are business builders required to manage staff, resources, business operations and all other aspects of the
Achieving Client Experience Success
It is not enough for a company to offer acceptable customer service capabilities when addressing client inquiries, complaints or concerns. Rather, a company must have in place a client relationship management team,
Weathering The Storm Part 2: When The Customer’s Wrong
"The customer is always right." Wrong. This old adage suggests client relationship management best practices revolve around keeping the people or businesses you serve satisfied and happy. Yet there are
Weathering The Storm Part 1: Managing A Client Crisis
There are many forms of business blunders ranging from shipping errors, miscommunications and clerical mistakes to more significant problems, such as major drops in stock value or managerial corruption. While
Need to Motivate? Money Isn’t the Sole Answer
In the transition from working for someone else to breaking out to build your own business as an entrepreneur, there is rarely time to develop management skills and learn how
Invest in Client Experience Innovations to Reduce Losses
Entrepreneurs in all industries have many obstacles to overcome in the early years, before the business is stable enough to compete with larger market leaders. One way to gain a
Create a CRM Checks and Balances System
A business that does not have an organized system of checks and balances can suffer. Without oversight of employee activities, one-time errors can grow to become bad habits that taint
Webinars Can be Beneficial, If Done Right
Live sessions can be a fantastic channel for connecting with potential and existing clients and demonstrating your business' expertise in a certain area. Technology has become more user friendly, and
Top Managers Know How To Listen
Entrepreneurs are able to take a new idea and translate it into a tangible business venture through hard work and determination. Successful business leaders are not only savvy on how
Define Your Brand, Then Make it Stand Out
Regardless of which subject of expertise we discuss on this blog, The Covenant Group team often refers to the common theme of differentiating your business from your competitors. You have to determine
Shorten Your To-Do List: Delegate
It is an easy trap for an entrepreneur to fall into - believing that there are certain activities that can only be completed by the business owner. In reality, there
Share Your Business-Building Ambitions with the Team
When you are a business builder, you likely have a lot of goals and dreams for the future of the organization. However, keeping those aspirations a secret will not result