The Network Effect
Networks are a major source of wealth creation. In the 20th Century, hierarchical companies dominated the economic landscape. The classic example was the automotive industry. Henry Ford redefined wealth creation
Category
Client Engagement
Why Sales Is Not a Dirty Word?
For many, sales and acts of selling feel slimy. They imagine the stereotypical used car salesman. Other times they think of con artists like the one featured in The Wolf
Client Satisfaction Is NOT the Most Important Measure
Recently, I took my car in for service. Afterwards, I was asked to complete a Client Satisfaction Survey. For any business, feedback with regard to how satisfied clients are with