Building strong relationships with your clients can be difficult, and no entrepreneur wants to put in a great deal of work into establishing a good rapport only to see their client contact or trust decline. Rather than letting relationships fall by the wayside only to have to revive them whenever a clients is in need or services, why not consistently maintain these connections?Why Is Relationship [...]
It is not enough for a company to offer acceptable customer service capabilities when addressing client inquiries, complaints or concerns. Rather, a company must have in place a client relationship management team, even if it starts off as a team of one that leverages the resources inside the rest of the office. The team should work pro-actively to implement best practices throughout the client [...]
Many businesses pay lip service to the idea of putting their clients at the center of everything they do. But how many actually follow through with that concept?As a business builder, it is your job to not only dream big and create a company mission that prioritizes client relationship management, but to put the processes in place to achieve that goal. Doing so will require paying attention to [...]
The products you provide are secondary to the pursuit of service excellence. It is important to consistently work to design a meaningful client experience.
Although mistakes are bound to happen in client relationship management, here are a few common errors that you should keep in mind and avoid at all costs.