The business builder knows that she is not only selling a product or service to clients, but is also working to deliver an exceptional client experience.
Periodic employee performance evaluations are a great way to better understand the client experience and improve employee engagement.
Through well thought out and executed procedural trust, the Ellis team engages clients and consistently obtains introductions, recommendations and referrals.
Given the language of financial products, it's hard to fault clients for being in the dark about what they really offer. This hurts client relationships.
How can you maintain excellent customer relationships when a price increase is on your doorstep?