Salvaging the Client Relationship
There are bound to be instances when a client is unhappy with the product, service or experience when interacting with a business. Yet when clients voice their displeasure with your
There are bound to be instances when a client is unhappy with the product, service or experience when interacting with a business. Yet when clients voice their displeasure with your
As you become more established in running your own organization and generating more business, it will be necessary to delegate functions and tasks to other employees. The main purpose of
In past posts, I have discussed the importance of entrepreneurs and businesses giving back to their communities through their time, talent or treasure. These socially minded activities work not only
The most valuable business opportunity for you this year can be found with your existing clients. Because you have already succeeded in converting existing clients, a major portion of the
Entrepreneurs who have been working in a specific market for many years may sometimes feel as if they have hit a glass ceiling. If you think you have targeted as
While it's the mission of virtually every entrepreneur to grow his or her business, getting bigger doesn't mean you have to abandon some of the best characteristics of smaller organizations.
Creating a consistent image for your brand can facilitate a closer connection between your business and your clients, particularly if you run a service company as opposed to one with
Every entrepreneur has to develop a tolerance for a certain amount of risk. However, this does not mean they have to be vulnerable. By taking steps to assess and mitigate
Many small businesses have already started their processes for budgeting for the new year and setting performance goals. Yet how many have given thought to how they will budget their
A firm is only as strong as its people. Although that adage may seem trite, it is true - your business will only be successful if you have created a
The print ads, cold calls and air time you buy to build your brand is called external marketing. This marketing strategy can become costly and time-consuming, as you have to
As a business builder, it is not enough to decide who is your ideal client and how much revenue you want to generate. You must also determine whether your company
Sometimes running a business can feel like you have been thrown overboard from a ship. If you just tread water to stay afloat and maintain daily operations, you will not
A common discussion in the world of customer service is how to build a narrative for your clients. Some of the biggest brands have achieved lifelong loyalty from consumers and
When trying to keep track of every function in your business, marketing may seem like the least pressing issue compared to sales, client relationship management, and administrative duties. However, without
As our team prepares for our upcoming Pinnacle Conference, I look forward to sharing with our audience how entrepreneurs can create a business model that enables growth. In my experience,
What defines a successful entrepreneur? It is the business builder who realizes that he or she is not only selling a product or service to clients, but is also working
In addition to providing a solution to a client's personal or financial problem, how do you think your company's products and services impact that person? You may think that a
Philanthropy is traditionally viewed as a selfless pursuit, but that does not preclude your company from taking advantage of the positive publicity or influence generated by charitable efforts. As I
With the development of smartphones, text messaging capabilities, email, social media and other tools, it is easier than ever to communicate with people in the next room or around the
Client relationship management is a juggling act. Not only must you take care of all the details behind the scenes to ensure they receive their products - by facilitating services
When it comes to interacting with companies, it appears that consumers are starting to evolve their preferences and their processes for deciding which organizations to do business with. No longer
It can be difficult for some entrepreneurs to delegate functions to others - who but themselves knows how to fulfill these responsibilities correctly. However, as I have outlined in my
Marketing your organization has many interconnected components. In this marketing mix, we sometimes forget about one of the most powerful channels: existing clients. Recommendations, referrals, and introductions from the clients you