Offering a meaningful client experience by understanding and anticipating the needs, wants and values of your clients will help you in building your business.
Offering more comprehensive services that appeal to a wide range of people - and that fulfil your vision, mission, and values - can help you grow your business.
The challenge is to ensure that as we grow, our culture and the people we hire have the same philosophy and the quality of the client experience is not diluted.
It is important to remember that your business plan is a snapshot of a moving picture and planning must be an iterative process to adapt to the change ahead.
Our client Norm has moved from success to significance in his work and created a succession plan for his business.