There can be a significant disconnect between managers and staff members when measuring how well their company delivers a meaningful client experience.
Regular employee performance evaluations are critical in identifying gaps in management, business development, execution, and client experience.
Failure to unearth potential problems, whether they're internal or apply to a businesses clients and prospects, leaves a business owner vulnerable.
Entrepreneurs may overlook sales team performance if they bring in new business regularly. However, this doesn't mean they're working to their full potential.
How can you leverage technology to improve workflow, enhance productivity, and drive performance?