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Performance Press

Emotional Intelligence Part I: How Self-awareness Builds Stronger Client Relationships

Emotional Intelligence Part I: How Self-awareness Builds Stronger Client Relationships

Self-awareness helps employees transform a potential crisis into an opportunity.

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By Alden Cass | April 29, 2014 | Client Relationship Management
Client Relationship Management Begins With Understanding

Client Relationship Management Begins With Understanding

A granular understanding of your clients from a marketing perspective has become a benchmark for companies in variety of industries.

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By Anthony Lam | March 20, 2014 | Brand Management, Client Relationship Management
CRM is a Reputational Risk Management Tool

CRM is a Reputational Risk Management Tool

In the age of information, the internet can be a blessing and a curse for businesses.

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By Anthony Lam | February 20, 2014 | Client Relationship Management, Resource Management
Value of Marketing Data Part 4: Tying In Appropriate Data

Value of Marketing Data Part 4: Tying In Appropriate Data

Never stop optimizing marketing data, or you may risk falling behind on key client trends. 

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By Shauna Trainor | February 18, 2014 | Brand Management, Client Relationship Management
Don't Push Away Clients When Using Big Data

Don't Push Away Clients When Using Big Data

There's a fine line between using big data effectively and invading a client's privacy.

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By Anthony Lam | February 12, 2014 | Client Relationship Management, Strategic Planning
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